Shipping Policy
Shipping Costs
All product prices displayed on our website include standard shipping costs unless otherwise stated. The price shown at checkout is the final amount payable before any applicable taxes.
We do not charge additional postage or delivery fees for standard shipping.
Age Restrictions
By placing an order through our website, you confirm that you are at least 18 years of age.
We reserve the right to carry out age verification checks before processing or dispatching an order.
Our delivery partners may also require proof of age upon delivery. If satisfactory proof of age cannot be provided, the order may not be delivered.
Alcohol Deliveries
Alcoholic products must be received by a person aged 18 or over.
Deliveries cannot be left with minors. If no eligible recipient is available at the delivery address, the courier may attempt redelivery or return the order to us.
Any additional delivery costs resulting from failed delivery attempts may be charged to the customer.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received and confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times are as follows:
United Kingdom: 2–5 business days
Please note that delivery times are estimates only and may vary due to factors beyond our control, including customs delays, carrier disruptions, weather conditions, or peak seasonal periods.
Shipping Destinations
We currently only ship to the United Kingdom
Tracking Your Order
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
A parcel may be considered lost if:
UK orders have not arrived within 14 days of dispatch; or
Once notified, we will work with the shipping carrier to investigate the issue. If a parcel is confirmed as lost, we will offer either:
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A replacement product; or
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A full refund.
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Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses supplied by the customer.
If an order is returned to us due to an incorrect address, we may require payment of additional shipping costs before the order can be resent.
Returns and Refunds
For health, safety, and legal reasons, we cannot accept returns of opened alcoholic beverages
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition with seal still attached
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The item must be returned in its original packaging where possible.
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Proof of purchase may be required.
To initiate a return, please contact us at info@theicespirits.com
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.
We will arrange a replacement, repair, or refund in accordance with applicable consumer protection laws.
Cancelling an order
If you would like to cancel your order then please contact us, if however your order has already been processed you will need to return the order to us.